5-Year Greenhouse Warranty.
Every Component Covered.
Every Creative Backyard Concepts greenhouse ships with a 5-year warranty that covers the structure, polycarbonate panels, PowerPort™ Electric Hub, exhaust fan, shelving, hose hookups, and every included feature. If something fails, we ship the replacement part to you — free.
FULL 5-YEAR COVERAGE
Frame, polycarbonate panels, electronics, and every included feature — one warranty.
FREE PARTS & SHIPPING
Approved claims get replacement parts shipped at no charge.
SHIPS WITHIN 48 BUSINESS HOURS
Replacement parts ship within 48 business hours of claim approval.
TALK TO A REAL PERSON
Our Franklin, NC–based team handles every claim by phone or email.
US & CANADA COVERAGE
Warranty valid wherever your greenhouse is installed in the United States or Canada.
What Does the Creative Backyard Concepts Greenhouse Warranty Cover?
Every component that ships with your Creative Backyard Concepts greenhouse is covered for a 5 full years. That includes the structure, the panels, the electronics, and every feature — from the PowerPort™ Electric Hub to the shelving.
The frame, walls, workstation, and structural components are fully covered. If a structural component is defective, we replace it. Natural weathering and color change from outdoor exposure are expected and aren’t considered defects. More on that in the exclusions section below.
The commercial-grade 10mm 4-wall polycarbonate roof and wall panels are covered for the full 5 years. These panels provide 30% better heat retention than standard 6mm twin-wall panels and are central to your greenhouse’s performance. If a panel is defective, we ship a replacement at no cost.
The patented PowerPort™ Electric Hub (3 electrical outlets + USB ports) and the thermostat-activated exhaust fan are both covered. These are built-in features — not add-ons — and we stand behind them the same way we stand behind the structure itself.
The operable windows, vents, and both the interior and exterior hose hookups are covered. These features are part of the growing environment your greenhouse is designed to provide, and any defect in their function is on us to fix.
The staging shelves, anchors, and all included hardware are covered. If a shelf bracket fails or a hardware component is defective, we send the replacement, no questions asked about whether it’s a “big enough” part to warrant a claim.
How Replacement Parts and Shipping Work
When we approve a warranty claim, we ship the replacement part directly to you — within 48 business hours of approval, at no charge for the part or the shipping. There is no third-party administrator to wait on. You deal directly with our team, and the part comes to your door.
This warranty covers parts and shipping but does not cover labor. That means we won’t send a technician to install the replacement. In practice, Creative Backyard Concepts greenhouses are designed for homeowner assembly — every component arrives pre-drilled and labeled, and most replacement parts can be installed by the same person who built the greenhouse. Our support team is available by phone to walk you through the process.
What’s Not Covered Under This Warranty
We want this to be clear before you buy.
Four things fall outside this warranty, and each one has a straightforward reason.
Normal wood weathering and color change
Cedar is a natural material. When it lives outdoors, it changes color over time — typically shifting toward a silver-grey tone. This is expected behavior, not a defect. It does not affect the structural integrity or performance of your greenhouse.
Cosmetic wear and surface scratches
Scratches and minor surface marks that don’t affect how the greenhouse functions or its structural integrity are considered normal wear and are not covered.
Misuse or failure to follow assembly instructions
If the greenhouse is used outside its intended purpose or assembled in a way that conflicts with the provided instructions, resulting damage isn’t covered. Follow the manual, build it as designed, and you’re covered.
Wind damage resulting from failure to anchor
Creative Backyard Concepts greenhouses are Pro-Tect™ rated to withstand 100 mph winds and 50 lbs/ft² snow load — but those ratings are based on proper anchoring. Concrete and ground anchors are included with every greenhouse, and anchoring is part of the assembly process. If wind damage occurs and the greenhouse was not anchored as specified in the instruction manual, that damage is not covered.
We recommend annual sealing to maintain the original finish and weather resistance of your cedar greenhouse. Sealing is a recommendation, not a warranty requirement — your 5-year coverage remains in effect whether or not you apply sealant. That said, regular sealing helps your greenhouse look its best for years to come.
WARRANTY CLAIMS
How to Make a Warranty Claim
Filing a claim takes a few minutes. Here’s the process from start to finish.
Call or email us.
We’re available 7 days a week, 8 AM – 6 PM Central.
Let us know what’s wrong and which component is affected. Have your order details ready — our team will tell you if anything else is needed.
Our in-house team evaluates your claim. No third-party administrators. No runaround.
Once approved, we ship the replacement part to you at no charge — part and shipping both included.
7 days a week · 8 AM – 6 PM Central
Our in-house team in Franklin, NC handles every claim — no third-party administrators, no runaround.
Original purchaser only. This warranty is non-transferable. If you sell your home or give the greenhouse to someone else, the warranty stays with you — it does not transfer to the new owner.
Geographic coverage. The warranty is valid in the United States and Canada.
Anchoring is required. The Pro-Tect™ wind and snow load ratings depend on proper anchoring as specified in the instruction manual. Concrete and ground anchors are included with every greenhouse. Wind damage to an unanchored greenhouse is not covered.
Cedar sealing is recommended, not required. Annual sealing helps maintain the original finish, but your warranty coverage does not depend on it.
FREQUENTLY ASKED
Warranty Questions, Answered
Real questions from real buyers — answered without spin.
What does the Creative Backyard Concepts greenhouse warranty cover? ▼
The 5-year warranty covers every component that ships with your greenhouse: the structure, 10mm 4-wall polycarbonate roof and wall panels, thermostat-activated exhaust fan, operable windows and vents, PowerPort™ Electric Hub, staging shelves, interior and exterior hose hookups, hardware, and anchors. If an approved claim is filed, we ship the replacement part at no charge within 48 business hours.
How long does the greenhouse warranty last? ▼
The warranty lasts 5 years and covers all Creative Backyard Concepts greenhouses. Coverage includes the structure, polycarbonate panels, electronics, and every included feature and accessory.
Does the warranty cover the polycarbonate panels? ▼
Yes. The commercial-grade 10mm 4-wall polycarbonate roof and wall panels are fully covered for the entire 5-year warranty period. If a panel is defective, we ship a replacement at no cost within 48 business hours of claim approval.
Does the warranty cover the PowerPort™ Electric Hub, exhaust fan, and shelving? ▼
Yes. The patented PowerPort™ Electric Hub, thermostat-activated exhaust fan, operable windows, staging shelves, and hose hookups are all covered. Every feature that ships with your greenhouse is part of the warranty.
Does the warranty cover parts and shipping? ▼
Yes. When a claim is approved, we ship the replacement part at no cost — the part itself and the shipping are both included. Parts ship within 48 business hours of approval.
Is labor covered under the warranty? ▼
No. The warranty covers parts and shipping but does not cover labor. Creative Backyard Concepts greenhouses are designed for homeowner assembly — every component arrives pre-cut, pre-drilled, and pre-stained, so most replacement parts can be installed by the same person who built the greenhouse. Our support team provides AR Studio instructions and assembly guidance and is available by phone to walk you through any replacement.
How do I make a warranty claim? ▼
Call us at or reach out by email. Our support team is based at company headquarters in Franklin, NC, and is available 7 days a week, 8 AM to 6 PM Central. Describe the issue, and once the claim is approved, we ship the replacement part within 48 business hours at no charge. Every claim is handled by our in-house team — no third-party administrators.
How long does it take to receive a replacement part? ▼
Replacement parts ship within 48 business hours of claim approval. Delivery time after shipment depends on your location, but the part goes out fast — there’s no waiting on a third-party administrator.
What is NOT covered under the warranty? ▼
Four things are excluded: normal wood weathering and color change (expected with outdoor cedar), cosmetic wear and surface scratches that don’t affect function, misuse or failure to follow assembly instructions, and wind damage resulting from failure to anchor the greenhouse as specified in the instruction manual.
Does the warranty cover normal wood weathering or color change? ▼
No. Cedar naturally changes color when exposed to the elements — typically shifting toward silver-grey over time. This is a characteristic of the wood, not a defect. We recommend annual sealing to maintain the original finish, but sealing is not required to keep your warranty in effect.
Do I need to seal my cedar greenhouse to keep the warranty? ▼
No. Annual sealing is recommended to maintain the finish and weather resistance of your cedar, but it is not a warranty requirement. Your 5-year coverage remains in effect whether or not you apply sealant. Regular sealing is simply good practice to keep your greenhouse looking its best.
Does failure to anchor the greenhouse void the warranty? ▼
If wind damage occurs and the greenhouse was not anchored as specified in the instruction manual, that damage is not covered. The PRO-TECT™ wind and snow load ratings are based on proper anchoring. Concrete and ground anchors are included with every Creative Backyard Concepts greenhouse — anchoring is part of the assembly process.
Does the warranty cover the Pro-Tect™ wind and snow ratings? ▼
The Pro-Tect™ ratings — 100 mph wind resistance and 50 lbs/ft² snow load — are structural engineering ratings achieved when the greenhouse is properly anchored. If the greenhouse is anchored correctly and a structural component fails under rated conditions, that failure is covered by the warranty.
Is the greenhouse warranty transferable? ▼
No. The warranty is non-transferable and applies to the original purchaser only. If ownership of the greenhouse changes — through a home sale or otherwise — the warranty does not carry over to the new owner.
Is the warranty valid in Canada? ▼
Yes. The warranty is valid in the United States and Canada. Contact our support team to file a claim.
Which greenhouse models are covered by the warranty? ▼
The 5-year warranty covers all Creative Backyard Concepts greenhouses. Every greenhouse model and size currently available is included.
Built to Grow With You. Backed by a Company That’s Been Here Since 1968.
Creative Backyard Concepts has been headquartered in Franlin, NC for more than 12 years — designing, building, and standing behind products for your backyard. Our customer service team works right here at headquarters. When something goes wrong with your greenhouse, you’re not navigating an automated phone tree or filing a claim with a third-party administrator. You’re reaching the people who built it, and they’ll ship the fix.
Questions? Call us (Mon–Sun, 8am–6pm CT) or contact us online.