→ Free Driveway Delivery on Every Order

Shipping & Delivery

Your Order Ships Direct. No Middlemen. No Surprises.

We built our own logistics network so your order ships straight from our warehouse to your door – fast, tracked at every step, and handled by people who work for us. Placement upgrades available.

See how it works ↓

FREE

Driveway delivery on all orders

7-14

Business days to your door

99%+

Orders arrive damage-free

HOW IT WORKS

From Our Warehouse to Your Home

Most orders arrive within 7–14 days, depending on your location and proximity to a major metro area. Here’s what happens behind the scenes.

⏱ Orders ship within 0–3 days of purchase.

We Pack & Ship Your Order

Your order leaves our warehouse within 0–3 days. You’ll get a tracking number upon shipment so you can follow along.

Direct to Your Local Delivery Team

No middlemen warehouses. Your order goes straight from us to the delivery crew in your area. Fewer stops means fewer chances for damage.

Every Box Scanned & Verified

Each box is individually scanned when it arrives at the local facility, when it’s loaded onto the truck, and when it reaches you. Nothing gets lost.

Two-Person Crew Delivers to You

Your delivery arrives on a box truck with a two-person crew. You’ll get a call or text to confirm delivery date, and we’ll post a delivery photo to your tracking portal.

DELIVERY OPTIONS

Choose the Service Level That Fits

For some products we include free preferred placement in your garage or front door.
Outdoor product preferred placement available for $99.

We currently deliver to all 48 contiguous US states.

Already ordered? Track your delivery →

Most Common

Included on Outdoor Items

Driveway Free Delivery

Included with every order

Ships within 0–3 days
Delivery scheduled within 48 hours of arrival at local facility
Delivered to your driveway – no signature needed
Tracking number + delivery photo via your tracking portal
No need to be home

Included on Indoor Items

Preferred Placement — Indoor

All indoor products

Everything in Driveway Delivery, plus:
Two-person crew places product in your garage or inside your front door
Scheduled appointment – you’ll get a call or text
Adult must be home to sign

+$99 Selected at Checkout

Preferred Placement – Outdoor

All outdoor products

Everything in Driveway Delivery, plus:
Two-person crew places product in your driveway, garage, or backyard
Scheduled appointment – you’ll get a call or text
Adult must be home to sign

See product page

Delivery + Assembly

Full white-glove service

Delivered to your room of choice, including up one flight of stairs
Full on-site assembly by experienced technicians
All packaging and debris removed
Scheduled appointment – you’ll get a call or text
Adult must be home to sign

For full assembly details and pricing, visit our Assembly Services page.

Not sure which service level applies to your product? Check your product page or contact us.

OUR APPROACH

Why We Handle Shipping Ourselves

Most companies hand your order off to a chain of shipping companies and hope for the best.
We took a different approach.

99%+

of orders arrive damage free

On the rare occasion something does arrive damaged, our parts team ships replacement parts quickly.

You deal directly with our customer service team 7 days a week.

Direct from Us to You

Your order ships straight from our warehouse to the local delivery crew. No consolidation warehouses. No extra handoffs. Fewer stops means fewer chances for damage.

Every Box Tracked, Every Step

We scan every individual box in your order three times – at the delivery facility, on the truck, and at your door. You can follow along in real time through your tracking portal.

One Call Gets You Answers

When you call us, you reach one team that can see your entire order – shipping, delivery, everything. No Transfers.

We Catch Problems Early

Our employees monitor your order from the moment it ships until it’s at your door. We spot and fix most issues before you even know about them.

Experienced Delivery Crews

We pay more for experienced delivery professionals because the cheapest option in the industry causes the most problems. Your order arrives on a box truck with a two-person crew – not a semi dropping a pallet at the curb.

COMMON QUESTIONS

Frequently Asked Questions

Everything you need to know about how your order gets to you.

How long does shipping take?

Most orders arrive within 7–14 days, depending on your location and proximity to a major metro area. Your order ships from our warehouse within 0–3 days, travels direct to your local delivery team, and delivery is scheduled within 48 hours of arrival at the local facility.

Is shipping free?

Yes. Every order ships free with driveway delivery – no minimums, no thresholds. Saunas, indoor & outdoor products also include free Preferred Placement to your garage or front door. For outdoor products like swing sets, pergolas, gazebos and more, Preferred Placement is available for $99. You can see which service level applies on the checkout page.

Where do you deliver?

We deliver to all 48 contiguous US states. We do not currently ship to Alaska, Hawaii, or US territories.

How will I know when my order is arriving?

You’ll receive a tracking number as soon as your order ships. You can follow your order’s progress anytime through your tracking portal. For Preferred Placement and assembly deliveries, you’ll also get a call or text to schedule your delivery appointment.

Do I need to be home for delivery?

For free driveway delivery, no – we’ll deliver to your driveway and post a delivery photo to your tracking portal. For Preferred Placement and assembly services, an adult must be home to provide a signature.

Where exactly will my order be delivered?

That depends on your service level. Free driveway delivery goes right to your driveway. Saunas, indoor & selected outdoor products include free Preferred Placement to your garage or front door. For outdoor products, the $99 Preferred Placement upgrade lets a two-person crew place your order in your garage or backyard. Check your product page to see which service level applies.

What if something arrives damaged?

Over 99% of our orders arrive without any damage. On the rare occasion something does come in damaged, contact us and our parts team will ship replacement parts to you quickly. You deal directly with our team – not a carrier’s claims department. We ship replacement parts, not excuses.

Can I choose where my order is placed?

Yes. Saunas, indoor & selected outdoor products include free Preferred Placement to your garage or front door. For outdoor products, add Preferred Placement ($99) and a two-person crew will deliver to your driveway, garage, or backyard. You’ll schedule a delivery appointment ahead of time so everything goes smoothly.

Do you offer assembly services?

Yes. We offer professional delivery as well as assembly for select products – see product pages for details. For indoor & outdoor products we offer full white glove service which includes delivery to your room of choice (including up one flight of stairs), full assembly*, and debris removal. Visit our Assembly Services page for complete details and pricing.

*Does not include any electrical setup.

How is my order tracked during shipping?

Every box in your order is individually scanned three times – when it arrives at the local delivery facility, when it’s loaded onto the delivery truck, and when it reaches your home. You can see all of this in real time through your tracking portal. We also post a delivery photo as confirmation when your order arrives.

What if I need to reschedule my delivery?

No problem. You can reach the Delivery and Assembly team through our Customer Service line, and we can coordinate with the local delivery team to find a new time that works for you.

Why does Creative Backyard Concepts handle its own shipping?

Most companies in our industry hand your order off to a chain of third-party shipping companies. We built our own logistics network because we wanted full control over the experience. That means fewer handoffs, less damage, better communication, and faster resolution when something needs attention. Our employees monitor every order from our warehouse to your door.

What’s your return policy?

For complete return and exchange details, visit our Returns & Exchanges page.

READY TO GET STARTED?